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View compareRefund Policy
At BritTrend, customer satisfaction is a priority, and we aim to provide fair and transparent refund and return processes. This Refund Policy outlines your rights and responsibilities when requesting a return or refund.
Eligibility for Returns
You may request a return or refund within 14 days of receiving your order, in accordance with UK consumer protection laws. Returned items must be unused, in original condition, and in original packaging. Products that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a refund.
Certain items, including hygiene-related or personal-use products, may be exempt from returns unless they are faulty or damaged upon arrival.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us immediately with clear photographs and your order number. We will review the issue and provide a suitable solution, which may include a replacement, partial refund, or full refund depending on the circumstances.
Refund Processing
Once a return is approved and received, we will inspect the item and process your refund to the original payment method. Refunds are typically completed within a reasonable timeframe, depending on your payment provider. Original shipping costs are non-refundable unless the return is due to our error.
To initiate a return or refund, email info.brittrend@gmail.com with full order details.
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Free Shipping
On selected orders across the UK
Fast Delivery
Quick dispatch with reliable couriers
Easy Returns
Hassle-free refund process
24/7 Customer Support
We're here whenever you need us
Secure Payments
Safe & trusted checkout
What Our Customers Say
Trusted by thousands across the UK
EC
Emily Clarke
Manchester, UK
6 in 1 Hair Dryer One-step Hot Air Comb Set
Absolutely brilliant! This hair dryer has transformed my morning routine. The different attachments make styling so easy, and my hair looks salon-quality every time. Best purchase I've made this year!
Verified Purchase - 3 days ago
SJ
Sophie Johnson
London, UK
6D Electric USB Head Shaver
My husband loves this shaver! It's so smooth and gives a really close shave without any irritation. The USB charging is super convenient for travel. Highly recommend to anyone looking for a quality shaver.
Verified Purchase - 5 days ago
JW
James Williams
Birmingham, UK
SpotMinders Tracking Card
Game changer! I'm always losing my wallet and keys. This tracking card fits perfectly in my wallet and the app works brilliantly. Found my wallet twice already this week. Worth every penny!
Verified Purchase - 1 week ago
OT
Olivia Thompson
Leeds, UK
Infrared Ionic Professional Hair Dryer
This hair dryer is incredible! My hair feels so much healthier and shinier since I started using it. The infrared technology really works, and it dries my hair in half the time. Professional quality at home!
Verified Purchase - 1 week ago
GH
George Harris
Glasgow, UK
2 in 1 Hair Comb Incense Burner
What a unique product! The comb works great for detangling, and the incense burner feature is such a lovely touch. My bathroom smells amazing now. Really clever design and excellent quality.
Verified Purchase - 2 weeks ago
LB
Lucy Brown
Bristol, UK
6 in 1 Hair Dryer One-step Hot Air Comb Set
Five stars all the way! This is hands down the best hair styling tool I've ever owned. The curling attachment is my favourite. My hair looks professionally styled every single day. Can't recommend enough!
Verified Purchase - 2 weeks ago
TM
Thomas Martin
Liverpool, UK
SpotMinders Tracking Card
Brilliant little gadget! So slim it fits in my wallet without adding bulk. The tracking is accurate and the battery lasts ages. Perfect for someone like me who's always misplacing things. Top quality product!
Verified Purchase - 3 weeks ago
EC
Emily Clarke
Manchester, UK
6 in 1 Hair Dryer One-step Hot Air Comb Set
Absolutely brilliant! This hair dryer has transformed my morning routine. The different attachments make styling so easy, and my hair looks salon-quality every time. Best purchase I've made this year!
Verified Purchase - 3 days ago
SJ
Sophie Johnson
London, UK
6D Electric USB Head Shaver
My husband loves this shaver! It's so smooth and gives a really close shave without any irritation. The USB charging is super convenient for travel. Highly recommend to anyone looking for a quality shaver.
Verified Purchase - 5 days ago
JW
James Williams
Birmingham, UK
SpotMinders Tracking Card
Game changer! I'm always losing my wallet and keys. This tracking card fits perfectly in my wallet and the app works brilliantly. Found my wallet twice already this week. Worth every penny!
Verified Purchase - 1 week ago
OT
Olivia Thompson
Leeds, UK
Infrared Ionic Professional Hair Dryer
This hair dryer is incredible! My hair feels so much healthier and shinier since I started using it. The infrared technology really works, and it dries my hair in half the time. Professional quality at home!
Verified Purchase - 1 week ago
GH
George Harris
Glasgow, UK
2 in 1 Hair Comb Incense Burner
What a unique product! The comb works great for detangling, and the incense burner feature is such a lovely touch. My bathroom smells amazing now. Really clever design and excellent quality.
Verified Purchase - 2 weeks ago
LB
Lucy Brown
Bristol, UK
6 in 1 Hair Dryer One-step Hot Air Comb Set
Five stars all the way! This is hands down the best hair styling tool I've ever owned. The curling attachment is my favourite. My hair looks professionally styled every single day. Can't recommend enough!
Verified Purchase - 2 weeks ago